House of Robots – www.houseofrobots.co.uk 
Effective Date: June 21, 2025 

These Terms and Conditions govern all purchases of robotic equipment (“Goods”) from House of Robots (“the Company,” “we,” “us,” “our”) and constitute a legally binding agreement between you (“Customer,” “you,” “your”) and the Company. 

1. Definitions

• Goods: All robotic equipment, components, and any associated services offered or sold by House of Robots. 

• Contract: The legally binding agreement formed when you purchase our robotic equipment under these Terms and Conditions. 

• Writing: Any form of communication that confirms an agreement, including emails and letters, unless stated otherwise. 

2. Contract Formation

• These Terms and Conditions apply to every order for robotic equipment and override any previous terms unless otherwise agreed upon in writing. 

• A contract is deemed to be formed when you receive a written confirmation or when the equipment is delivered. 

• No modifications or variations to these Terms shall be valid unless documented in writing and approved by an authorized representative of the Company. 

3. Our Rights

• The Company reserves the right to correct any errors in pricing, product descriptions, or other information provided on the website or marketing materials. 

• Any delay in exercising our rights shall not be construed as a waiver of those rights. 

4. Product Descriptions & Variations

• While we strive for accuracy, the specifications, features, and descriptions of our robotic equipment may occasionally change due to technological improvements or sourcing modifications. 

• We reserve the right to supply equivalent or updated equipment if significant changes are necessary. Should these changes be significant, we will inform you and provide the opportunity to cancel your order if you choose. 

5. Customer Responsibility

• It is your responsibility to ensure that the installation environment is suitable and that you have provided accurate technical specifications or measurements where applicable. 

• The Company is not liable for any installation issues or operational failures that result from incorrect or incomplete information provided by you. 

6. Payment

• Full payment (or the remaining balance if a deposit has been previously paid) must be made on or before delivery. 

• In cases where financing is applied for, no contractual commitment exists until your application has been approved by the lending institution. 

• We reserve the right to cancel an order if financing is not approved. 

7. Delivery

• Delivery timelines are provided as estimates only and cannot be guaranteed. 

• Robotic equipment will be delivered to a location accessible for the size and nature of the equipment unless alternative delivery instructions have been agreed upon. 

• The risk of loss or damage transfers to you once the equipment is delivered to the designated location. 

• In cases where the delivery area is unsuitable, additional charges or delays may apply. 

8. Personalisation and Special Orders

• If you have requested specialized configurations, custom components, or specific software adaptations, cancellation may not be possible once production or integration begins. 

• Custom or bespoke equipment orders are non-refundable unless a fault is identified by our quality assurance team. 

9. Installation and Commissioning Services

• Certain robotic equipment may require professional installation or commissioning services. 

• You are responsible for providing clear access and ensuring any pre-installation requirements are met. 

• Installation and commissioning will be performed by qualified personnel. If additional support or surveys are necessary, these will be communicated and scheduled in advance. 

10. Right to Inspect and Report Issues

• Upon delivery, you should inspect the robotic equipment carefully. 

• Any defects, damages, or discrepancies must be reported to our customer support team within 7 days from the date of delivery. 

• Failure to report issues within this timeframe may be considered acceptance of the delivered equipment. 

11. Warranties

All warranty periods commence on the delivery date of the robotic equipment: 

• Standard Warranty: 

• Mechanical and Structural Components: A 3-year warranty covering manufacturing defects. 

• Electronic Components and Software: A 1-year warranty, unless otherwise specified in writing. 

• Exclusions: 

• Normal wear and tear, including but not limited to minor cosmetic imperfections or decreased performance due to extensive use. 

• Accidental damage, misuse, or alterations that are not authorized by the Company. 

• Damage resulting from improper maintenance or failure to follow the user’s manual guidelines. 

Warranties apply exclusively to equipment used in accordance with the provided instructions and within the scope of normal operational conditions. 

12. Operating Limits and Safety

• Each piece of robotic equipment has specified operational limits, including weight, load, and usage parameters. Exceeding these may invalidate the warranty. 

• Customers must adhere to all safety guidelines provided, and the Company shall not be held responsible for injuries or damages resulting from non-compliant usage. 

13. Limitation of Liability

• The Company’s liability is limited to the cost of repairing or replacing defective equipment, or in some circumstances, refunding the purchase price. 

• We shall not be liable for any indirect, incidental, or consequential losses, including downtime, lost profits, or reputational damage. 

• You remain responsible for the safe installation, operation, and maintenance of the robotic equipment as per the guidelines provided. 

14. Cancellation Rights (Consumers)

Pursuant to applicable consumer protection laws: 

• Consumers generally have the right to cancel their order within 14 days of receiving the equipment. 

• Cancellation requests must be communicated in writing via email or mail before the end of the 14-day period. 

• Equipment must be returned unused and in its original condition and packaging for a full refund. 

• Customers are responsible for the return shipping costs. 

• Refunds will be processed within 14 days of receiving the returned equipment. 

Exceptions: 

• Orders involving customized or personalized robotic equipment that have already entered production or integration phases. 

• Sealed or tamper-proof components that would void the warranty or compromise the integrity of the equipment if opened. 

Cancellation Contact: 
House of Robots 
Unit 15 Turnstone Business Park, Mulberry Avenue, Widnes, Cheshire, WA8 0WN 
Email: Privacy@HouseofRobots.co.uk 
Tel: +44 [Insert Contact Number] 

15. Support and After-Sales Service

• Our support team is available to assist with installation, operational issues, or any enquiries concerning your robotic equipment. 

• We are committed to resolving complaints in a prompt and fair manner. 

16. Alternative Dispute Resolution (ADR)

• Should you have a complaint that cannot be resolved directly with us, you are entitled to seek resolution via an ADR provider. Options may include: 

• The ADR Group (www.adrgroup.co.uk) 

• Relevant trade-specific ombudsman services 

• For issues involving financing, you may also contact the Financial Ombudsman Service: 

• Visit: www.financial-ombudsman.org.uk 

• Call: 0800 023 4567 

17. Governing Law

These Terms and Conditions and any disputes arising from them shall be governed by and interpreted according to the laws of England. Any legal action related to these Terms shall be subject exclusively to the jurisdiction of the English courts. 

18. Final Clauses

• If any term in these Conditions is deemed unenforceable, the remaining provisions shall remain in full force and effect. 

• No party may assign their rights or delegate their obligations under these Terms without the prior written consent of the other party. 

Acknowledgement Form Template (Optional) 

To: The Managing Director   

House of Robots   

17 St Johns Villas, Friern Barnet Road, London N11 3BU, United Kingdom 

Email: Sales@HouseofRobots.co.uk  

I hereby acknowledge & Accept my order for the following item(s):   

Order Reference: _________________________   

Date of Order: ____________________________   

Received On: _____________________________   

Name: ____________________________   

Address: __________________________   

Postcode: __________________________   

Signed: ____________________________   

Date: _____________________________